Where pets are family, and people are pets. - Lead Cashier PetSmart Employee Review

4.0
Jul 20, 2012
Recommend
CEO approval
Business Outlook

Pros

------------------------------ -Great opportunities for advancement and multiple departments you can work in -Pay is based on previous work experience and knowledge before you enter the company -The environment is safe (based on your actions of course) and friendly -Management is flexible and understanding -Outstanding discounts for employees and family members -If you love animals, you will have down-times during work where you can play with the animals ------------------------------

Cons

------------------------------ -Too many employees/managers at my location -Hours of work varies. If there are too many workers, not enough hours. It is up to the manager making the schedule. It can be bias. -On job injuries from animals are based on customer discretion of their animal (ex. If a customer says their dog is friendly and it bites you, the customer's only liability would be using Banfield to check for rabies or immediately leaving the store. You cannot have the animal taken away or put down even if it is considered a threat towards other people and yourself. Otherwise, pet animals at your own risk.) -If you plan on advancing to a management position, be prepared to transfer stores ------------------------------

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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