Inconsistent - Pet Stylist PetSmart Employee Review

2.0
Jul 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Good benefits for full-time employees. High paying as a Pet Stylist if you're in the right location. CAN be a good place to work if you're in the right location, but unlikely.

Cons

Although all stores are supposed to be the same, each is different depending on management. I worked at 3 locations, got paid well at 2 of the 3, and hated 2 of the 3. People from corporate don't know anything about grooming or pet safety and try to enforce rules that are actually worse for the pet. Grooming "Academy" used to be decent but is currently a joke. It's mostly luck of the draw and depends on whether you get a good, responsible trainer. Many stores have no support from upper management, and they won't always intervene if an employee is harmful to pets or otherwise behaves unprofessionally.

Explore other reviews about PetSmart

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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