RollerCoaster of changes - Petshotel Assistant Manager PetSmart Employee Review

4.0
Nov 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Company paid training for pet trainers and groomers There are great benefits and including vacation time increasing with length of time with the company. There’s always opportunities for different associate positions.

Cons

The company was bought out a few years ago which has resulted in several changes in CEO’s Training for managers has changed to the point where it’s non existent There has also been a high turnover in store managers at my particular location

Explore other reviews about PetSmart

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All