Pros
-the friendly regular customers who share their wonderful dogs with us -the rare competent managers who lead by example and empower employees (before they get fired for breaking PnP) -bonding with coworkers and pets
Cons
It is inexplicable when a boss cannot explain a concept to his employee other than saying "its not per policy". This is not true leadership, you can't just pull a blindfold over our eyes. Managers who do things strictly "by the book" cannot manage accurately. However, they fear upper management. This is how destructive an unstable, entangled hierarchy can get. But I'm amazed at inept managers who are so fearful (taking no initiative to do their job, instead obsessing over how they're *supposed to* do it according to the rules) that they will actually shatter common sense to feel safe in their job. You see them act up like this when they've been written up a lot, are on "corrective action", or even been asked to resign. They couldn't possibly desire to belittle employees, they only drive the best ones away. These managers appear to have no capacity to think creatively or push the company forward... and again, those that do end up getting fired. Strict adherence to PnP's without regards to the employee's ability or each unique circumstance is robotic, and based in fantasy.