PetSmart is very demanding, but a good place to get experience with how the business world runs. - Pet Trainer PetSmart Employee Review

1.0
Mar 12, 2009
Recommend
CEO approval
Business Outlook

Pros

If you like working in the retail industry, and love animals it's a great place but it is very demanding.

Cons

You have a lot of managers (bosses) walking around constantly ordering you to do more. The weekends are the highest sale days, so you'll be working them. The communication is very poor between management and employees.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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