Petsmart is a great place to work if you love animals and don't mind getting dirty every once in a while! - Pet Care Specialist PetSmart Employee Review

4.0
Jun 13, 2008
Recommend
CEO approval
Business Outlook

Pros

I get to work with animals, which is a lot of fun! Not only the animals we have for sale, but all the neat animals pet parents bring in to show off: dogs, lizards, cats, etc. I also have made a lot of friends because we all share something in common - a love for animals. Because we are all friends the store as a whole has a wonderful atmosphere. For example, while closing one night one of the cashiers bought everyone a coke and a cookie from the sub shop next door, and when opening everyone loves to order lunch together from one of the restaurants nearby! We are always looking out for eachother. IHours are flexible which is good for anyone with a tight schedule.

Cons

It is a dirty job - in my department anyway (the fish, small animal, reptile, and bird) we get to mess with animal poo all the time. You are always on your feet, and customer service can be a bit hard when a customer does not understand that you are trying to help them as best as you can. Another downside in my department is animal death; death is a part of life, but it is always hard to have to deal with a death of one of our pets for sale. It is also frustrating sometimes to deal with mean animals, such as our current cockatiels and ball pythons. But this also has a plus side when your hard work in taming an animal comes through and you sell the animal as a sweet pet.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
19h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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