Depends on your store - Pet Trainer PetSmart Employee Review

2.0
Oct 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Pet Trainer Some stores are a great place to work--a great team and supportive of your classes and record keeping etc, Understand your sales and allow you to build a business and start rolling your classes from beg to int to adv etc.. Some stores are great! You also get to make commission so if you are good you have the opportunity to make good money and run your own classes.

Cons

Some stores are disorganized and VERY slow to get you on the schedule to train. VERY pushy when it comes to sales and selling your/your coworkers classes--Even when the store is slow and very few customers come into the store you are still expected to sell training classes--so they want me to try to push a Dog training class on the 4 people who came in for crickets today??? Lame. If you have an education and are over qualified for this position DON'T apply for it--Mindless cashier work for 3 months before you will get to train dogs at all, plus the pushy used car sales man attitude when it comes to sales--its frustrating! Also--I was hired on as full time, but hours have dropped from 40hr/wk to 22hr a week because the store is slow--this should have been told to me in the job interview when I asked about the hours/pay etc. I would have turned it down and kept looking for a 40 hr/wk job.

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5.0
Jul 13, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

everyone communicates and willing to pass on knowledge

Cons

no cons that i can think of

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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