NOT AS BAD AS YOU MAY THINK - Pet Care Specialist PetSmart Employee Review

3.0
Apr 19, 2009
Recommend
CEO approval
Business Outlook

Pros

I really enjoy working here because of the flexible hours andthe ability to work with lots of people with the same interests as you. Benefits are available to everyone, even part-timers. There's lots of interaction with customers which is probably the best part. You get to forge new relationships with recurring customers. Everyone gets vacation time and sick time, which was a very nice surprise to me.

Cons

In my position there are early hours and you have to be willing to do more than one job, which means you'll often times be stocking which can be hard and strenuous work.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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