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      PetSmart

      Engaged Employer

      PetSmart reviews

      Former manager - Store Manager PetSmart Employee Review

      5.0
      Jul 5, 2018
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun atmosphere. Great customers. Really fun if you love pets.

      Cons

      Getting hit hard by both competitors locally and online. PetSmart realizes this and is pushing their own Chewy.com. Especially if they put proprietary items on Chewy. Corporation will stay strong but stores will continue to dwindle. Don’t plan on bonuses.

      avatar
      PetSmart Response
      7y
      Thank you for taking the time to leave a review. It's wonderful to hear how much you enjoyed the atmosphere, pets and pet parents! We are incredibly optimistic about PetSmart's future and look forward to continuing to be a trusted partner to pet parents and pets in every moment of their lives. Thank you, again, for taking the time!

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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