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      PetSmart

      Engaged Employer

      PetSmart reviews

      23 years waisted !!!! - Store Manager PetSmart Employee Review

      1.0
      Sep 3, 2018
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interaction with animals, good benefits

      Cons

      Company will stab you in the back , NO loyalty from upper Management , DM and up . Talk of “ Pets are Family” has no validity with this company , truth is pets make this company and its hedge fund owners Billions of dollars !!!!

      avatar
      PetSmart Response
      7y
      We are committed to creating a positive and welcoming environment. I am sorry you did not have that experience. Please contact the CareSmart line at 1-800-738-4693 so we can understand more. Thank you.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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