Generally negative 5 year experience in the live animal department ("Pet Care") - Pet Care Specialist PetSmart Employee Review

2.0
Feb 15, 2013
Recommend
CEO approval
Business Outlook

Pros

-The benefits for full-time hourly employees are quite good for retail. -If you enjoy animals, most all positions interact with them daily. -Both customers and employees tend to be animal lovers and animal lovers seem to be pleasant more often than not.

Cons

-Inflation will outpace your 15 cent annual raises by two or even threefold. -Promotion to middle management will still leave you hovering over minimum wage. -The company is unwilling to pay in labor for the quality of care that they request for the live animals. This forces the most honest and hard-working employees in Pet Care to cut corners and lie by omission routinely. -By alerting any level of management about the physical impossibility of following all policies and procedures due to insufficient labor, you immediately become both a troublemaker and also an inefficient worker. "If 1200 other stores can do it, why can't you?" Answer: They don't, I've worked in and asked employees in other stores. -Far too many of the live animals (particularly the rodents) die of a wide range of afflictions. This appeared to be a result of puppy-mill breeding conditions, not the in store medical care which is actually commendable. Still, it was not infrequent for over half of the Syrian hamsters to succumb to wet-tail within a week of delivery.)

Explore other reviews about PetSmart

5.0
Jul 13, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

everyone communicates and willing to pass on knowledge

Cons

no cons that i can think of

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

See reviews by: Helpful|Rating|Date|All