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      PetSmart

      Engaged Employer

      PetSmart reviews

      Like anywhere in retail, the culture differs from region to region. - Retail Store Manager PetSmart Employee Review

      2.0
      Dec 14, 2018
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The base pay and benefits are very good.

      Cons

      -Zero work life balance, you will be expected to completely put your family on the back burner. Routinely expected to alter vacations and days off to accommodate last minute corporate visits or other last minute tasks. -Retaliation, although discouraged on paper, is very prevalent. I would never call associate relations on an issue with fear it would come back on me. -Training was simply three days of e-learnings then being fed to the wolves.

      avatar
      PetSmart Response
      7y
      Thank you for the feedback. While it's great to hear you liked the compensation, you raise some concerns are not in line with our values. We'd like to hear more about your experience so we can be sure to address. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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