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      PetSmart

      Engaged Employer

      PetSmart reviews

      Store Leader - Store Manager PetSmart Employee Review

      1.0
      Jun 29, 2019
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay for a Store Leader is very good. Being able to work with pets makes the days fun and go by quick.

      Cons

      Work culture is toxic. My District Leader has terminated or forced 8 of 16 Store Leaders to leave and HR / Corporate does not see an issue with this. There is minimal training and little payroll to perform the essential job responsibilities.

      avatar
      PetSmart Response
      7y
      I'm very sorry to hear that this has been your experience. I assure you that we do value our team and all that they bring to enrich the lives of pets and pet parents. We appreciate your feedback and would like to speak to you directly so we can understand a bit more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      3w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      3d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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