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      PetSmart

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      Like most retail work - Cashier PetSmart Employee Review

      3.0
      Oct 9, 2009
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good variety in the animals that come in the store, management can be supportive of staff, relaxed atmosphere, flexible scheduling receptive to request for days off.

      Cons

      Management support support is inconsistent, Corporate side of affairs has unrealistic goals for the employees (the training is sub par for the environment), pay is low, benefits are rather mundane and available only for full time (which most of the staff is not), under staffed for weekend customer volume, corporate does not invest enough employees resulting in high turn over, can run into ethical delimmas with customers over care of animals

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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