Not much good to say - Professional Bather PetSmart Employee Review

2.0
Oct 10, 2009
Recommend
CEO approval
Business Outlook

Pros

The animals make it worth it. Ninety five percent of the people I work with are great. (Need four more words.)

Cons

Walk in nail trims are the worst. It completely sets you back. Hours start as early as 6:45 and sometimes you wait until 3pm to go to work. It's disgusting the company is so greedy as to open the salon 2 hours before the store opens. Management that schedules you to close at 9 or 10 pm and then open the next day. I'm sorry- there's NEVER an excuse to do this. You have enough people to work with. What kind of service do you think the customers or their dogs are getting by someone that got maybe 5 hours of sleep? Our salon manager is very competent, but instead of making it an agreeable place to work rules by fear. The salon I work in as a whole has a very negative vibe to it. The company does not care if a dog comes in emaciated. They will not turn the owner into the proper authorities b/c they say the owner is making an attempt to better the dog. ( how about some food!) And I'm not talking about dogs someone just adopted. In this economy we are having to rebook clients. People resent this. It loses the groomers $ b/c alot of rebooks cancel last minute or do not show up. Even if they have been called. When they want to get rid of someone they write them up as much as possible. Sometimes completely bogus stuff.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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