Not your typical pet store - Anonymous employee PetSmart Employee Review

2.0
Oct 12, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Helping out customers with their needs is satisfying because you can share your knowledge -You learn a lot of new things -The majority of people aren't that bad -Customer relations

Cons

Management is the number one thing that needs to be improved. The managers don't really know what they're doing half the time, yet they're always hasseling associates. There is a lot of favoring, even if you do your job right. The policies are always changing and it's hard to keep up. The company expects a lot from their employees with little reward. The pay isn't great at all. They hire too many people and then spread hours thin. There should be more in store promotions rather than outside hires because some people deserve the promotion more than the new hire.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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