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      PetSmart

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      PetSmart reviews

      Not too bad - Pet Trainer PetSmart Employee Review

      4.0
      Oct 17, 2009
      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -You get to work with animals -Training the pets/pet parents makes a BIG difference in their lives -Decent work environment -Nice commissions For the most part it's a pleasant place to work as a Trainer. I am treated very well and respectfully.

      Cons

      -Management doesn't always know what they are doing -Horrible pay -Sales pushes more than actual training -Training for the position could be better Management is pretty forgiving but as other people have said, you don't always get days off that you NEED and hours are spread way too thin.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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