Too many politics and games. - Store Director PetSmart Employee Review

2.0
Nov 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Petsmart does offer a good work/life balance for retail. If you love animals you will enjoy the environment at Petsmart. Despite some negative press the company does an excellent job at taking care of their animals. I spent hundreds of dollars on vet bills for various animals at my store and the company is willing to take a loss to ensure that the animal is taken of.

Cons

Petsmart senior management can be very shady. I am in a region where alot of politics started once the current RVP was transferred down south and a long term district manager was promoted. My district manager was also replaced by another one that has his own agenda as well. Senior management will double cross you the second something benefits them. There also is a great deal of favortism that occurs within the district.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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