Amazing company, culture and people. - Anonymous employee PetSmart Employee Review

5.0
Mar 7, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a 15 year associate, I can confirm that PetSmart does a fantastic job at growing and developing their people! Love the company, our values, and our culture. JK (CEO) has done a fantastic job at providing clear direction and guidance to the company and I am proud to work for PetSmart!

Cons

Honestly, having a tough time coming up with one. Great company discounts, great salary, great people to work with.

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PetSmart Response
6y
Thank you for your review and for 15 years at PetSmart! I'm thrilled you've found life at PetSmart to be fulfilling and fun! Thank you for all you each day for your fellow associates, pets and pet parents.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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