bullying here too - Pet Stylist PetSmart Employee Review

3.0
Nov 29, 2009
Recommend
CEO approval
Business Outlook

Pros

commission, thumbs up. mostly favorable co-workers i enjoy what i do. love customer appreciation. love my clients and pets.

Cons

slow days suck. management are a joke. working with management that always points the finger at someone else instead of "manning up" no backup when confronted with a customer complaint from management. customers bullying for free service. management that gives into bullying customers so they don't have to really deal.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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