Senior Management is the worst in this comapany! - Pet Products Managre PetSmart Employee Review

2.0
Nov 30, 2009
Recommend
CEO approval
Business Outlook

Pros

It is a fun place to work. I made a lot of friends and there can be really cool people there. If you love animals, it's also a great place to work.

Cons

The management team is horrible. I was promoted to the second lowest rank manager after 5 years of working there and even then they had questions about promoting me. Most of the Store and Operation Managers are morons and don't know what they're doing. My Store Manager never left the office for his 10 hour shifts. Nobody in the store liked that. Favoritism is very big there. People talk about you behind your back and you have to pretty much be a female dog to get somewhere in that company. District Managers and anything higher up than that is also horrificly horrible. Whenever I had a problem, no one ever helped. Worst company ever,

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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