Don't care about their employees - Customer Engagement Leader PetSmart Employee Review

1.0
Jul 17, 2020
Recommend
CEO approval
Business Outlook

Pros

You get to see animals.

Cons

I worked for Petsmart for 3 years. I planned my entire life around this company. I went to school to work at corporate, I worked my butt off. I truly, genuinely used to love my job. Petsmart says they're all about supporting current employees. I interviewed for FIVE corporate jobs and was not valued because I didn't have real world experience outside of school for all of them. Do you want to know why I didn't have out side of school experience? I was working 40 hours a week with Petsmart and taking 18 credit hours. They're full of crap. It also became very obvious through all of these interviews that the people in corporate have NO clue what store level is like or what any of these positions even do. Every interview included me having to explain what my job is because they don't know. I put literally all of myself into this company and left feeling undervalued, exhausted and incredibly sad. The response to the COVID pandemic was absolutely horrendous. I watched myself, my staff and my fellow managers deteriorate as this company took advantage of their employees. It became very clear very quickly where the priorities were. Somehow a BOOM in business but we have no hours? I'm sorry but I don't believe it. I've been reading these responses about "trying their best to navigate COVID" but it's all bull. Your employees are exhausted, miserable and having breakdowns constantly. No requiring of masks, not enough staff, no incentive to keep working there. You paid insurance for a couple months? Wow, cool. Sucks for the part timers who don't get insurance. I have watched so many employees who once loved their job be completely broken down. There's no morale, no way to boost it, because this company has made it abundantly clear that they don't care about their employees. It's sad. You guys really have no clue what we're going through here, and you don't care. You keep saying you do, but your actions say otherwise.

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PetSmart Response
5y
We're sorry this was your experience and really appreciate you taking the time to bring it to our attention. Thank you for your commitment to pets and pet parents while you were with PetSmart. As we continue to address the many challenges presented by the COVID-19 outbreak, please know our associates are at the front of mind and we are working through and have introduced several procedures to ensure the safety of our associates, pet parents, and pets that visit our stores during this time. Please feel free to reach out to the CareSmart line at 1-800-738-4693 to discuss further. Thank you.

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

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PetSmart Response
2d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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