Unfair to some, but not all - Cashier, PetCare, Bather PetSmart Employee Review

2.0
Dec 18, 2009
Recommend
CEO approval
Business Outlook

Pros

I love working with the animals, and over the time I've worked there I've found customers that I care about. Seeing animals get adopted, rather than bought is amazing.

Cons

The management won't protect you like they should. My phone number was leaked, and I was then harassed by a former employee. I work three departments but will never see a raise until my next year mark. Pay is higher than minimum wage, but not enough to survive on compared to hours avaliable. Other employee's that have worked there longer have lost their heart in the job and have become careless. No matter how hard you work, you will not reap benefits.

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
2d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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