Ok place to work but not worth the pay - Pet Care Specialist PetSmart Employee Review

3.0
Feb 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Animals are fun to take care of and to be around. Learning about all the different products was fun. Learning about so many different animals was interesting.

Cons

Pay is WAY too low for the amount of work one has to do. Long hours on your feet. Have to work weekends.

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
2d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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