Petsmart is losing it's culture that made it a great place to work. - Manager In Merchandising Division PetSmart Employee Review

2.0
Feb 14, 2010
Recommend
CEO approval
Business Outlook

Pros

There are not many other good paying corportate jobs in Phoenix. Other than Dillards Petsmart is the ONLY retail corporate. The corporate office is nice, clean, bright. Caefe and Covered parking for everyone a big plus when it's 115 degrees outside. Employees are provided with good tools to do their jobs. Depeding on your grade level, you sometimes get to travel on corporate Jet- a real treat.

Cons

Most of the Managers and Directors are from other companies- who were nasty places to work. (.e backstabbing click-ish retail) . They comment on how much friendlier Petsmart is. However they are changing the culture- and bringing those "not best practices in". It has become much of a place where your title matters --more a place where certain people will only talk to you if you are a certain grade. The company is top heavy with Directors and VPs, who are not interested in what those below them are doing. They spend all of their time with eachother- and call it leadership. You must be very good at politics to survive. You must be popular to be considered capable. Demotions are becoming more common, and oddly this has not been seen a reflection of poor leaders, failing to develop teiur people, but blamed on the people themselves .

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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