Yes...I work here and love my job...but too much political and corporate garbage - Anonymous employee PetSmart Employee Review

3.0
Feb 17, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The dogs and all other pets, the friends i have made, my benefits, the closeness to my home, being able to creative.

Cons

Never being off for holidays, working weekends, the gossiping is bad, Its 7 DAYS a week, the policies, the lack of direction. Never being complimented but always being critisized. Money is ALWAYS the issue....push push push....Its about the bottom line. You are to do it the way they want you to and no other way is acceptable. The lack of support. And above anything else...is the training...or lack there of! Absolutely horrendous.....You are on your own...sink or swim

Explore other reviews about PetSmart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
2d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All