Great if you love animals but low pay and no full time - Pet Care Associate PetSmart Employee Review

3.0
Mar 28, 2021
Recommend
CEO approval
Business Outlook

Pros

If you’re an animal lover, enjoy caring for many different animals, learning more about animal care and talking to the public you’ll enjoy it. The people you work with really help make this job. Some managers are great.

Cons

If you get managers that don’t like you, it can be rough. Low pay and very, very small raises in pay. Rare to get full time unless you’re management. They don’t want to give you benefits if they can help it. Every year the company cuts back hours and wants management to spend less and less to make company yearly income keep increasing, so less is spent on fixing needed equipment, habitats and vet visits for animals.

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PetSmart Response
5y
Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. Please feel free to reach out to the CareSmart line at 1-800-738-4693.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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