I loved it - PetsHotel Night Pet Care Specialist PetSmart Employee Review

4.0
Apr 26, 2021
Recommend
CEO approval
Business Outlook

Pros

I have been on nights at the hotel for 5 years ( this year ). Things can get crazy. If you are organized, good with time management, and able to work in a very fast paced environment, this could be a good fit for you. It is not a job for everyone, and it is about 80 % cleaning and setting up for the next shift, and 20 % animal interaction. You can be alone with up to 75 animals, before they call in a second shift. Busiest times would be holiday breaks, and summer. All in all I made a ton of doggie pals, and I loved cleaning and taking care of the animals so it was good for me. I really liked my hotel manager too. I felt appreciated by management most of the time, and when I expressed interest in a higher wage, I was rewarded. Work hard, prove yourself, you will be an asset to the team and company.

Cons

Long shifts, can be loud, overwhelming. The biggest con was the other hotel team members. More interested in chit chatting and gossiping than doing work. Be prepared that you are your own team, and to rely only on yourself. Very high turn over rate, for example since I have been on nights we have gone through at least 6 other over nights, it's hard work. Once you prove yourself, you're golden. Some dogs are very mean and don't like people, you have to walk these dogs while alone in the hotel and store. That seems terrifying ( but my team was understanding if we had a super crazy dog and I didn't feel safe )

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing space to work. Benefits great.

Cons

Sometimes communication falls apart. Not to mention.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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