Not a bad place to work, depending on where you are... - Anonymous employee PetSmart Employee Review

2.0
Apr 23, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent discount and full time employees receive excellent benefits that get better as you work for the company longer

Cons

Depending on where you work, and who your supervisors are will make all the difference. The DM is too far spread out to focus on each store individually, allowing some store managers (or assistant managers) too much freedom and power. By the same token, not all of the DM's are even helpful and in many instances you'll be dissatisfied with the changes in the store by either DM or corporate. If your part time, don't expect a regular paycheck, your hours will fluctuate wildy and if you want more then a few hours, you'll have to have nearly completely open availability, even as a part-timer

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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