PetsMart is interesting work - Petcare Manager PetSmart Employee Review

4.0
May 4, 2010
Recommend
CEO approval
Business Outlook

Pros

Helping customers have healthy and happy experiences with their pets was the number 1 reason to work at PetSmart. The supervisors as a whole were supportive as long as you did very well in your department rating (basically, you do a good job and they were supportive). Just like any company, they were always pushing to increase sales.

Cons

The store manager was not a very good manager and that effects morale in a negative manner. I always tried to get the employees to enjoy their job and fellow employees. The pay was okay, but they were stingy with bonuses and raises. Depending on the store manager you may have injuries from working too hard!

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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