WORST PLACE TO WORK - Anonymous employee PetSmart Employee Review

2.0
May 29, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

this is a good place to wrok if you like interaction with the dogs that come in or the small animals but thats bout all that is good with petsmart

Cons

MANAGEMENT SUCKSS!!!!! they love to play favoritism. at least at my store. Also if they dont want you to work there anymore they will cut your hours so you will quit and cant get uneployement. thats what they are doing to me. and if you ask for more hours they will tell you there isnt hours to give but then hire 3 new ppls and give them 25 to 30 hours. and expect to learn everything on your own because the trainning sucks... all they do is give you books that doesnt tell you everything you need to know....and if you want to be a full time employee dont expect that with petsmart.. theres only 1 full time employee at my store thats not management.

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Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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