Good place, but not for long-term - Receiving Supervisor PetSmart Employee Review

3.0
Jun 20, 2010
Recommend
CEO approval
Business Outlook

Pros

Flexibility in scheduling, getting to chat with pet owners, being around animals. Learn alot about taking care of pet's health. Good benefits for full-time employees.

Cons

Low pay. Promotions to assistant manager positions do come up, but the low pay makes it difficult to survive. Back-breaking work in many departments with little help.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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