Pros
-Amazing culture of inclusiveness, the company truly focuses on its associates and understands they drive the business. -Great team atmosphere. -KPIs are very reasonable and attainable. -Great benefits for Full time, surprising perks for for Full Time and Part Time associates. -Disciplinary process is very modern; focuses on the assumption that the associate wants to do well and plans a course to correct with support. -Great top down communication from Head Office to store level. -Engages associates to learn about the business/health and safety with monthly videos and provides an incentive. -Great job security; pandemic-proof job, no lay offs. Even services associates don’t get laid off. -You get to interact with animals and animal lovers day-in, day-out.
Cons
-Unless you’re a store leader, the leader salaries are very uninspiring. Wages are not competitive at all for associates and from Assistant Store Leaders down. -Although the progressive disciplinary process is fantastic, it can be an extremely lengthy process to terminate under performing/negative associates that affect the morale of the team. -Salon department isn’t unified very well with the core side of the business, leading to a “fish bowl” effect. This makes it a delicate work ecosystem that can make it intimidating for new associates and even leaders to navigate through. -Scheduling can be difficult as the YOY for budgeting declines, but the expectations remain the same or higher.