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      PetSmart

      Engaged Employer

      PetSmart reviews

      5 years ago this was a fantastic company to work for - Store Manager PetSmart Employee Review

      2.0
      Aug 15, 2008
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was a good company to work for a few years ago but has become like any other retailer in demanding long hours, bonus compensation that is nearly impossible to achieve. Company states that they take care of thier employees but as a tenured manager I've experienced otherwise. Although animal care is the number one priority.

      Cons

      Too many hours, little support from corporate office with customer complaints and always ready to take to customer's side. Too many criteria to meet to make a minimal bonus for store managers and no considerations taken for one's personal life. We have become the Target of pet stores.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      23h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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