Favoritism unchecked - Cashier PetSmart Employee Review

2.0
Aug 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Meeting and greeting Pets and Pet Parents. The ability to learn each day more about animals and there care.

Cons

Having to cover for Management duties or have hours cut. Watching while some associates are favored and others called out on minor issues. Working alone with no support or relief.

Explore other reviews about PetSmart

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well run stores. Offers PTO

Cons

not much work life balance

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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