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      PetSmart

      Engaged Employer

      PetSmart reviews

      An honest evaluation of working for PetSmart. - Manager PetSmart Employee Review

      4.0
      Aug 21, 2008
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best reasons to work for PetSmart is that interaction is with more pets than people. There is also plenty of opportunity for advancement, and I agree with PetSmart's beliefs and policies. Also, the pay is very good for my department.

      Cons

      PetSmart, or at least my department, is not exactly a clean job. I smell like a wet dog when I get home from work. Providing a shower in the workplace would help me out a lot with this issue. Also, PetSmart doesn't allow associates to bring their pets to work with them, which seems strange to me.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      23h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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