Fun for a few months - Lead Cashier PetSmart Employee Review

3.0
Aug 31, 2010
Recommend
CEO approval
Business Outlook

Pros

Get to see many types of pets. Most pet parents are decent. Get to know regular customers and their pets. Coworkers were mostly nice.

Cons

Very little cashier support. If you had a huge line at the register and called for support, it took some time for someone to show up since there was usually about one other person working in pet care or stocking. The manager was usually trying to get new stock set up or on a phone call and the pet care person was usually busy doing five different things at once. Not enough hours in schedule so I decided it was not worth it to work only 10 hours per week even in the summertime. Had to clean up urine and feces even though "Oops" stations were provided. Being pushed to sell classes and get people to sign up for a Pet Perks card.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job and location nice

Cons

None that I can think of

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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