The land of opportunity... and death - Bather PetSmart Employee Review

4.0
May 5, 2015
Recommend
CEO approval
Business Outlook

Pros

You can become anything at Petsmart. My friend started off as a janitor, became bather, groomer, operations manager and is on track for store manager working with Petsmart for four years. I was made from a part-time bather to a full-time groomer within 6 months of my hire date. It's super hard to get fired from here too. I make my own paycheck during the holidays and throughout the summer.

Cons

Whole messes of problems here. Corporate manages hours, not allowing enough people to work every day. This creates very stressful situations, one person can call in and screw up the schedule for a week. Turnover is pretty high because of people quitting. Even if you perform your job well, there is no guarantee of achieving a full-time status if the corporate approved number of positions are filled. This problem is compounded because 'approved' schedules are put up almost three weeks in advance. The management is often overstressed because they are behind in work so often.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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