Fired Abruptly - Senior Petshotel Associate PetSmart Employee Review

1.0
Sep 27, 2010
Recommend
CEO approval
Business Outlook

Pros

If you love animals, this is the place for you! I loved caring for the dogs and cats. In many ways this should be a dream job.

Cons

Since I was hired just over a year ago, the PetSmart store where I was employed terminated the employment of three senior managers. I am positive from their perspective there was just-cause for every termination. It became apparent to me just last week, when I learned that one had been fired, that the company held a very cavalier attitude about their employees, and I voiced this to my immediate manager. I was told not to let this concern me. Last week I made an error in judgment and I knew I would be reprimanded when I returned to work today. To my utter shock I was terminated. During this past year I was never, not once, late for work and I only missed maybe two or three days due to illness and was very considerate to give ample notice. I did not steal, nor defraud them in any way. My customer service record was stellar. Because I have witnessed ~zero~ loyalty to employees, I cannot recommend this company as a great place to work.

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5.0
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Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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