Surviving.....not a Career - Anonymous employee PetSmart Employee Review

1.0
Aug 12, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paycheck is really the only thing.

Cons

The culture at PetSmart when I first started was great! You were encouraged to make decisions on your own (even if you made a mistake because that is how you learn). Everyone wanted to know everyone and collaborate but now when you pass someone in the halls it's a "hey glad your still here and surviving!", there is a also the attitude of screw it. The culture is extremely silo, it is CYA all the time, and a constant fear of what Michael Massey would have to say. There is some serious culture damage and whatever you had heard before about working at PetSmart throw it out the window! When it comes to career opportunities, it is out of the window. The senior leaders brought their friends and they brought theirs, so it is next to impossible to move internally unless you are from the senior leaders past company. There is extremely high turnover and well someone has to do the work, so now you are expected to do your job and the two other people's jobs who left the company. Your work life balance is out of the question. The culture is rocky right now, especially with new values that rolled out. PetSmart use to live by its success factors but now it is like any other big corporation, the values are just a facade. The only value out there is do whatever it takes to win-and pretend to do the values.

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Pros

Fun, welcoming, easy, flexible, growth

Cons

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3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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