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      Be very careful - Anonymous employee PetSmart Employee Review

      3.0
      Aug 14, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The PetSmart of five years ago no longer exists. The new owner is dismantling the culture bit by bit. I was laid off in the last round, and quite frankly, am glad to move on. I worked at PetSmart because I believe in the mission. The mission is in serious jeopardy. It's just another corporation.

      Cons

      The new management/owners...be sure of your intentions if you plan to work there. I'm sure they won't be around for very long and what will be left is anyone's guess.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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