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      PetSmart

      Engaged Employer

      PetSmart reviews

      Fun atmosphere, but underpaid, painful and physical work! - Bather PetSmart Employee Review

      3.0
      Sep 8, 2008
      Bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love working with animals. I also love helping the customers that come through with a new pet. My co-workers overall are very nice. Everyone is friendly and I am offered full benefits whether or not I am part time or full time which is fantastic.

      Cons

      There are certain aspects of the management style that are very unprofessional. There is not much structure or organization when it comes to management styles. I have about 7 managers at my one store and it can become confusing and frustrating when trying to figure out who is appropriate to go to for help. My schedule jumps around quite a bit and I do not understand why.

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      23h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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