Avoid PerSmart: unfair Noncompetes contracts will limit you career - Category Manager PetSmart Employee Review

1.0
Sep 17, 2015
Recommend
CEO approval
Business Outlook

Pros

They pay me and they will match 50pct of 6pct for 401k, although some long term benefits are worse since going private

Cons

Detailed noncompete even for lower level employees...by all accounts , including my pas with several other retailers, these are the most limiting and unfair that exist in all of retail. Even if you are laid off, which happens frequently, you cannot work with any other retailer that sells anything pet related for an extended period of time. Some have already been sued.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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