Best First Job - Pet Bather PetSmart Employee Review

5.0
Oct 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Taught me a good work ethic in a very supportive environment. This was my first job and I had been in team settings from participating in sports growing up but this was slightly different. It was a good transition. Co-workers were very friendly, upbeat, and we always helped each other. Management was also great! I loved working here. Only reason I quit was because I wanted to be a veterinarian and had an opportunity to work at a pet hospital. I miss my PetSmart family! Also, if you're looking for a career, this is a really good place. They were offering me a chance to go to the academy to learn to groom and I hadn't even been there a year. They have excellent growth opportunities and great benefits for full-time employees. They also genuinely care about all the pets and pet parents!

Cons

The only cons I have were some of the dogs were disobedient and it was hard to groom/bathe them without them injuring themselves or me. If you take a job in the grooming department, you must be able to lift dogs into the tub and have A LOT of patience!!! Being an animal lover probably wouldn't hurt either :)

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
21h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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