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      PetSmart

      Engaged Employer

      PetSmart reviews

      Store manager - Store Manager PetSmart Employee Review

      4.0
      Oct 29, 2015
      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Must be passionate about animals and their care. Closed on thanksgiving and Christmas, and close early on several other major holidays. Quarterly bonus eligible. Decent medical and dental. Nice vacation earned. Adoption events every weekend rescue countless pets.

      Cons

      As in ALL retail, expectations are extremely high. They tell you to work 45 hours a week but give you 60 hours worth of work. Scorecard is a little unfair. You are score highly on offered assistance, but most times you only have yourself and two other associates in a large store. District rankings are tough...all stores could be making goals, but someone is always going to be last in the district, and those stores are berated for their rankings (even if you're above plan).

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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