False Promises, Overwork, and Incompetent Management at PetSmart - Warehouse Worker PetSmart Employee Review

1.0
Mar 16, 2024
Recommend
CEO approval
Business Outlook

Pros

High pay that comes at a high cost

Cons

Title: Beware: False Promises, Overwork, and Incompetent Management at PetSmart I joined PetSmart with high hopes for career growth and a promising future. However, my experience was nothing short of a nightmare. From the very beginning, the promises made by HR about opportunities and inclusivity turned out to be nothing but a facade. The warehouse team at PetSmart will deceive you with promises of growth, only to exploit your labor to the fullest extent before discarding you like yesterday's news. Don't be fooled into thinking you'll climb the corporate ladder here; they'll keep shifting the goalposts until they find an excuse to terminate you. Management is shockingly incompetent. Instead of addressing the glaring issues within the company, they choose to bury their heads in the sand and blame the astronomical turnover rate on "hard work." In reality, the lack of support and the constant pressure to meet unattainable quotas lead to a revolving door of employees. If you're desperate for employment, approach this job with the same temporary mindset they have towards you. Work until you can't bear it any longer, then move on. But take my advice: steer clear of PetSmart. You'll find yourself facing unjust disciplinary actions for rules that were never properly communicated, forced to chase unattainable targets, and ultimately replaced with a new hire the moment you falter. Save yourself the stress and frustration. PetSmart is a sinking ship with a toxic work environment and management that couldn't care less about its employees' well-being or professional growth. Look elsewhere for a job where your hard work is valued and your future is respected.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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