Horrendous Place to Work - Sales Associate/Cashier PetSmart Employee Review

1.0
Jul 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Cute animals, the ability to meet awesome pets

Cons

*Horrific animal welfare & treatment *Incorrect animal care information, like "you can cohab bearded dragons", "you can keep leopard geckos together", incorrect temperature requirements, "you can house beta fish in glass bowls with no filter or enrichment, etc *my store manager was insanely sexist and spoke to everyone like they were mentally handicapped, yelled at his employees, and verbally abusive. *the environment was extremely clique-y it was like high-school and rumor spreading/crap talking was everyone's favorite past time *Barred job opportunities due to someone disliking you personally

Explore other reviews about PetSmart

5.0
Jul 13, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

everyone communicates and willing to pass on knowledge

Cons

no cons that i can think of

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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