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      PetSmart

      Engaged Employer

      PetSmart reviews

      I love the company and the goals it promotes, but it needs more structure for employees. - Anonymous employee PetSmart Employee Review

      3.0
      Apr 24, 2011
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart cares about pets and the products they sell for pets. When with the right team members, it is a fun place to work where you go home with satisfaction of having given necessary advice to Pet Parents.

      Cons

      Many poor performers remain in positions because PetSmart has a poor system of training and coaching to grow. While they are loyal to their associates, many store-level teams have serious problems that fracture their ability to create an efficient store. PetSmart would benefit from a more standardized training program that promotes continuity. Also, unless you are full-time, it can be very difficult to get a reliable schedule or hours.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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