Fun at times, but generally taxing - Cashier PetSmart Employee Review

3.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

-get to see and interact with lots of different kinds of animals -shared interest with coworkers -shared interest with customers -not much to memorize

Cons

-unreasonably low pay with minimal, practically non-existent raises even for employees who've worked there for 4 years -cashiers are often spoken down to by other roles -expected to stand without breaks for several hours at a time or even the whole shift -when business is slow, cashiers are often not given anything to do and are expected to stand idle even when the store is empty -on weekdays, often only one cashier is scheduled to be completely alone at the front of the store, including new hires -when more than one cashier is scheduled, managers prohibit you from talking to one another -must radio someone to ask for permission to use the bathroom -often have to clean up after customers' pets -bathroom is on the opposite side of the store so frequent hand washing is impossible -cashiers are confined to one section of the store, so giving isle numbers and directions to customers is difficult -stores are often understaffed to the point where there are only two employees in the whole location

Explore other reviews about PetSmart

5.0
Jul 13, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

everyone communicates and willing to pass on knowledge

Cons

no cons that i can think of

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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