Everything for money - Professional Pet Stylist PetSmart Employee Review

1.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Store discount, benefits if full time employee

Cons

Hostile and toxic work environment Lack of support from management Favoritism or inconsistent treatment of employees High turnover rate Poor communication from leadership Unprofessional behavior from supervisors Disorganized and last-minute scheduling No accountability for managers Managers encouraging conflict instead of resolving it Hard work often overlooked or taken for granted Raises/promotions based on favoritism rather than merit Lack of training or support for new roles/tasks Unpredictable hours or being scheduled without notice Denied time-off requests without explanation Being pressured to work outside availability Safety concerns ignored or not taken seriously Being blamed for issues outside your control Dealing with upset customers due to management’s poor decisions Being left alone to handle high-traffic times, emergencies, or disgruntled customers Being instructed to lie or mislead customers

Explore other reviews about PetSmart

5.0
Jul 13, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

everyone communicates and willing to pass on knowledge

Cons

no cons that i can think of

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff care a lot and try their hardest but it leads to burn out and being taken advantage of by a company the does not care about YOU.

Cons

Poor management. No work life balance. Bad scheduling. Bad pay. No communication. Leads expected to work more than 10 hours a day during high volume periods, Be responsible for too many things. You run around like a chicken with it's head chopped off the whole time you're at work. Staff are snippy, and rude. A few are okay. Company has you working bare bones, and does not care. Pet parent's are weird, and I don't think have realistic expectations that the boarding facility is more like dropping your dog off at a dog shelter for a week while you go on vacation than a "fun time" for your dog. Dogs get fed, watered, pottied. If that is all you care about, then use the PetHotel. If you want your dog to have fun, and be out of a stressful environment (few dogs do well with constant barking and noise all day, plus being stuck in a cement run, thrown in with a bunch of other dogs who have never been properly socialized) just do in home boarding. I would never board my dog at a place like this.

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